These execs think voice AI hasn’t reached its ChatGPT moment yet

Voice systems built on full-duplex models can listen and speak at the same time, but executives at PolyAI and Otter say they still miss keywords, lose context and stall mid-call. If speech recognition gets a date or name wrong, every automated follow-up built on that transcript is wrong too. The fix is faster reasoning and agents that tell callers they are AI.

Summary written with AI by HowTechMoves, based on reporting by TechCrunch.